Skip to main content

SuperHost Foundations of Service Quality

SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break or are fairly new at working in a front-line, customer-facing role. Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces.

No matter what sector your business is in, customer service matters. A bad customer encounter will end up on social media and hurt your bottom line – likewise, people will remember a positive experience, bringing them back as customers and boosting your brand through word of mouth and high ratings.

Foundations of Service Quality is a practical introduction to basic customer service skills, including:

• Communication etiquette and best practices
• Business case and return on investment (ROI)
• Teamwork, service recovery and problem-solving

These skills continue to be among the top skills required in most workplaces.

Ways SuperHost helps your business

• Ensure customer satisfaction and create brand loyalty
• Increase employees’ confidence and skills
• Support your staff’s professional development
• Create a happier, more harmonious workplace
• Increase net promoter score and boost your bottom line

Foundations of Service Quality includes fun, interactive activities for
students to practice scenarios and gain ideas and skills that they can apply
to their job right away. The classroom course takes approximately 6-7 Hours
to complete.

The program can also be delivered through live online sessions.

The course materials and activities are intended for individuals functioning at a solid level 2 or higher in their Essential Skills (250+ IRT Score), and requires good command of the English language at Canadian Language Benchmarks Level 6, or higher.

The SuperHost course will cover the following topics

  • Basic customer service, communication and teamwork skills – some of the key 21st century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality

Apply today to get reimbursed for up to 100% of the program cost


Employers can apply for up to 100% reimbursement of the cost of SuperHost Customer Service Training programs through the BC Employer Training Grant. Reimbursement amounts vary depending on the funding stream and eligibility of individuals, please refer to the eligibility criteria or contact go2HR for more information.

SuperHost® by go2HR is a suite of quality, affordable customer service training courses for front-line employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and customers.


Ashli is an extremely positive and magnetic personality. She is easy to work with and her enthusiasm and insights have taken a group of strangers and helped us to bond as a team. The most valuable to me was learning to work with each of our personality types. Fascinating discovery that I now use in my relationships outside work as well. Ashli's teachings and insights are a must!

Kim KAsst. Tasting Room Manager, Phantom Creek Estates Winery

Ashli introduced the concept very clearly from the beginning, which set a great foundation to work on. She also provided an environment (through activities) where we got to know the other participants quickly.

Workshop Participant

Learned a lot about myself and how better to work with others. Good concrete goals and actions came out of this course experience.

Workshop Participant

I had the privilege to work with Ashli on several official high profile promotional events, in my former capacity as Italian Travel Commissioner for Canada. Her outstanding professional know-how and managerial skills have always impressed me and I am pleased to recommend her as an ideal business partner.

Enzo CMarketing Solutions for Unique Travel Products

I've taken the DiSC with the CPA program and it's probably the most accurate test I've ever taken. It did an outstanding job of figuring out what makes me tick.

Matthew PVice President, Finance, New Market Funds

Ashli is a committed professional who is a joy to work with. Her energy and enthusiasm are infectious. And she is very knowledgeable in people development and personality assessment. She is dedicated to the success of her clients and goes the extra mile to ensure her advice, tools and expertise are having a positive impact on her client’s business.


Let’s strengthen your team!

Make every single guest engagement count with our “Beyond the Wine” training. Give us a call and find out how we build your team’s sales skills for a more profitable bottom line!